Ask the Expert


Have a question about your eyes? Our optometrists are here to help!


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Please provide us with as much info as possible when asking your question.

We will respond to your query, via email, within 24 hours Monday to Friday.


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Photo Tips

If possible, try and get someone else to take the picture so they can assist you.

Take the photo in the brightest conditions possible, turn all the lights in the room on.

Have your camera flash on.

Get as close as you can while keeping the picture in focus.

Share the images using the highest quality possible.


We will do our best to answer your questions, however, please be aware that there are some questions which we are unable to answer:

- Where you require to be seen by a medical practitioner, particularly where you require a medical diagnosis to be made.

- Where insufficient information has been given.


If you are experiencing pain or vision loss please make an emergency appointment. Do not wait for a reply. Please note this service does not replace an eye exam.